At Fake Market Dubai, we aim for your complete satisfaction. Please review our policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only under these conditions:
✅ Defective Items: If your product arrives damaged, non-functional, or significantly different from the description. ✅ Wrong Item Shipped: If we sent an incorrect product by mistake.
❌ Non-Returnable Items:
Products used, worn, or altered after delivery
Buyer’s remorse (e.g., “changed my mind”)
Items damaged due to improper handling
2. Return Process
Contact Us Within same delivery Hours of delivery via:
📱 WhatsApp: live chat (Fastest response)
📧 Email: returns@fakemarketdubai.com Include: Order number, photos/video of the issue, and reason for return.
Approval & Instructions:
We’ll respond within 24 hours with a return authorization (if eligible).
For wrong/defective items, we’ll provide a return shipping label.
Refund Processing:
Refunds issued within same business days after we receive and inspect the item.
3. Refund Methods
Original payment method (credit card, PayPal, etc.) – *Processing time: 7-10 business days*
Cryptocurrency (BTC/ETH/USDT) – Refunded at current exchange rate
Note: Shipping fees are non-refundable unless the return is our error.
4. Exchanges
We currently do not offer direct exchanges. Instead:
Return the original item for a refund.
Place a new order for the desired product.
5. Non-Refundable Situations
Orders marked as “delivered” by courier but claimed as not received (investigate with local post office first)
Minor imperfections that don’t affect functionality (e.g., slight stitching variations in replicas)
6. Warranty
Electronics: 30-day limited warranty for manufacturing defects.
Watches/Bags: 14-day quality guarantee.
Does not cover water damage, drops, or unauthorized repairs.
Contact Us
For return requests or questions: 📞 WhatsApp: live chat (Recommended) 📧 Email: support@fakemarketdubai.com 🕒 Hours: 24 hrs
